Shipping policy

At American Shopper, we aim to provide a smooth, reliable, and transparent delivery experience for all customers.

Processing & Dispatch Times

All orders are processed and dispatched within 3 working days, where possible.

Please allow 5–8 working days for UK delivery, particularly during periods of high demand, promotional events and seasonal periods.

Pre-ordered and high-demand products may take up to 5–8 working days for processing, dispatch and delivery, depending on product availability and order volumes.

Please note that processing and dispatch times may vary during particularly busy periods.

Orders are not processed or dispatched on weekends or UK public holidays. Working days are Monday to Friday, excluding UK public holidays.

Shipping Method

All orders are shipped using tracked delivery services.

Once your order has been dispatched, you will receive tracking details so you can monitor your delivery.

Delivery Timeframes

Delivery times may vary depending on the shipping provider, product availability and your location within the UK.

At checkout, you will be provided with a clear indication of the approximate delivery timeframe applicable to your order. Please review this estimate before completing your purchase.

By completing your order, you acknowledge and agree to the estimated delivery timeframe displayed at checkout. If we become aware of any significant delays affecting your order, we will contact you where possible. Our delivery partners may also provide automatic delivery updates by email or text message. 

If you require confirmation of the expected delivery timeframe before placing an order, you are welcome to contact us by email, and we will be happy to assist.

While we aim to ensure prompt delivery, delivery estimates are not guaranteed and delays can occasionally occur due to circumstances outside of our control.

Public Holidays & Delays

Please be aware that UK or USA public holidays may affect processing, dispatch and delivery times. During these periods, processing and transit times may be slightly longer than usual.

Periods of particularly high demand, promotional events, seasonal demand and pre-order releases may also result in longer processing or delivery times.

Damaged or Lost Items

In the event that your order arrives damaged or is believed to be lost, you must notify us within 48 hours of delivery where possible.

All claims must be submitted via email and include:

  • Your order number (where possible)
  • Clear photos of the item(s) and packaging
  • A brief description of the issue

This information helps us investigate the matter and work towards resolving the issue as quickly as possible.

Please note that failure to report issues within this timeframe may affect our ability to investigate the matter and assist with your claim.

Important Information

  • Please ensure your shipping details are correct at checkout to avoid delays.
  • Delivery timeframes shown at checkout are approximate estimates and may vary.
  • We are not responsible for delays caused by couriers or customs processes outside of our control.
  • Orders are not processed or dispatched on weekends or UK public holidays.
  • High-demand, promotional, seasonal and pre-order products may require additional processing time.
  • If you experience any issues with your delivery, please contact us by email and we’ll be happy to help.