Shipping policy

At American Shopper, we aim to provide a smooth, reliable, and transparent delivery experience for all customers.

Processing & Dispatch Times
All orders are processed and dispatched within 3 working days, where possible.  
Please note that dispatch times may vary during busy periods.

Orders are not processed or dispatched on weekends or public holidays.

Shipping Method

All orders are shipped using tracked delivery services.  
Once your order has been dispatched, you will receive tracking details so you can monitor your delivery every step of the way.

Delivery Timeframes

Delivery times may vary depending on the shipping provider and your location within the UK. While we aim to ensure prompt delivery, delays can occasionally occur due to circumstances outside of our control.

Public Holidays & Delays
Please be aware that public holidays in the UK or the USA may affect processing and delivery times. During these periods, dispatch and transit times may be slightly longer than usual.

Damaged or Lost Items
In the event that your order arrives damaged or is believed to be lost, you must notify us within 48 hours of delivery.

All claims must be submitted via email and include:
- Your order number (where possible)  
- Clear photos of the item(s) and packaging  
- A brief description of the issue  

This information helps us investigate and resolve the issue as quickly as possible.

Please note that failure to report issues within this timeframe may affect our ability to assist with your claim.

Important Information
- Please ensure your shipping details are correct at checkout to avoid delays  
- We are not responsible for delays caused by couriers or customs processes  
- If you experience any issues with your delivery, please contact us and we’ll be happy to help